Accessibility Statement

We strive to make our site as accessible as possible to people of all levels of ability. As our guide across the site, we use the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1. Our goal is to meet Level AA standards, WCAG’s recommended level of conformance for entire sites.

We consider the WCAG 2.1 Level AA principles and guidelines as we build our platform and pages in order to achieve conformance. With this guidance in mind, we use sufficient and advisory techniques including, but not limited to:

  • Design site templates with an emphasis on color contrast, logical heading order, and configurable repeated elements.
  • Code the templates to ensure pages are usable by a variety of input and output devices, such as keyboard navigation and screen readers.
  • Ensure that all non-textual elements have a text equivalent (such as “alt text” for images or transcripts for videos).

We are committed to accessibility and are always seeking to improve.  We measure our site using a variety of methods, such as browser plug-ins, external vendor assessments, and individual page testing. We recognize that some pages may have occasional accessibility errors. If you need assistance accessing something on our website, see any errors, or have other suggestions on how we can further improve the accessibility of our site, please contact us at:

Civil Rights Coordinator Legal Dept.
Tufts Health Plan

705 Mount Auburn St.
Watertown, MA 02472
888.880.8699 ext. 48000,
[TTY: 800.439.2370 or 711]
Fax: 617.972.9048
Email: OCRCoordinator@tufts-health.com

Civil Rights Compliance Officer
Harvard Pilgrim Health Care

93 Worcester St.
Wellesley, MA 02481
866.750.2074, TTY service: 711,
Fax: 617.509.3085
Email: civil_rights@harvardpilgrim.org

For more information on web accessibility and legal requirements, here are helpful resources: